Privacy Policy

This document was last updated on February 22, 2010.


TechKnowHow, Inc., is committed to protecting your privacy. This Privacy Statement sets forth our current privacy practices with regard to the information we collect when you or your computer interact with our website. By accessing the GameSpark content and services at, you acknowledge and fully understand TechKnowHow’s Privacy Statement and freely consent to the information collection and use practices described in this Website Privacy Statement.


Related services and offerings with links from this website, including vendor sites, have their own privacy statements that can be viewed by clicking on the corresponding links within each respective website. Online merchants and others who participate in TechKnowHow’s services are encouraged to participate in industry privacy initiatives and to take a responsible attitude towards consumer privacy. However, since we do not have direct control over the policies or practices of participating merchants and other third parties, we are not responsible for the privacy practices or contents of those sites. We recommend and encourage that you always review the privacy policies of merchants and other third parties before you provide any personal information or complete any transaction with such parties.


TechKnowHow collects certain information from and about its users three ways: directly from our Web Server logs, the user, and with Cookies.
a. Web Server Logs.
When you visit our Website, we may track information to administer the site and analyze its usage. Examples of information we may track include:
 Your Internet protocol address.
 The kind of browser or computer you use.
 Number of links you click within the site.
 State or country from which you accessed the site.
 Date and time of your visit.
 Name of your Internet service provider.
 Web page you linked to our site from.
 Pages you viewed on the site.

b. Use of Cookies

TechKnowHow may use cookies to personalize or enhance your user experience. A cookie is a small text file that is placed on your hard disk by a Web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a Web Server in the domain that issued the cookie to you.

One of the primary purposes of cookies is to provide a convenience feature to save you time. For example, if you personalize a web page, or navigate within a site, a cookie helps the site to recall your specific information on subsequent visits. Hence, this simplifies the process of delivering relevant content and eases site navigation by providing and saving your preferences and login information as well as providing personalized functionality.

TechKnowHow reserves the right to share aggregated site statistics with partner companies, but does not allow other companies to place cookies on our website unless there is a temporary, overriding customer value (such as merging into a site that relies on third-party cookies).

You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies. If you reject cookies by changing your browser settings then be aware that this may disable some of the functionality on our Website.

c. Personal Information Users

Visitors to our website can register to purchase services. When you register, we will request some personal information such as name, address, email, telephone number or facsimile number, account number and other relevant information. If you are purchasing a service, we will request financial information. Any financial information we collect is used only to bill you for the services you purchased. If you purchase by credit card, this information may be forwarded to your credit card provider. For other types of registrations, we will ask for the relevant information. You may also be asked to disclose personal information to us so that we can provide assistance and information to you. For example, such data may be warranted in order to provide online technical support and troubleshooting.

We will not disclose personally identifiable information we collect from you to third parties without your permission except to the extent necessary including:

 To fulfill your service requests for services.
 To protect ourselves from liability,
 To respond to legal process or comply with law, or
 In connection with a merger, acquisition, or liquidation of the company.


We will provide you with the means to ensure that personally identifiable information in your web account file is correct and current. You may review this information by going to and viewing your information under My Account or by contacting us by sending an email to our support attendant --


TechKnowHow has the discretion to occasionally update this privacy statement. When we do, we will also revise the “updated” date at the top of this Privacy page. We encourage you to periodically review this privacy statement to stay informed about how we are helping to protect the personal information we collect. Your continued use of the service constitutes your agreement to this privacy statement and any updates.


If you have questions regarding our Privacy Statement, its implementation, failure to adhere to this Privacy Statement and/or our general practices, please contact us.[insert link to email] or send your comments to :

TechKnowHow, Inc.
Attention: Privacy Statement Personnel
260 Main St., Suite 201, Redwood City, CA, 94063
TechKnowHow will use commercially reasonable efforts to promptly respond and resolve any problem or question.


TechKnowHow recognizes the need to provide additional privacy protections for children who visit our site. This section of the Privacy Policy is designed to answer questions regarding our privacy policies and principles with respect to children under the age of 13.

The Children's Online Privacy Protection Act ("COPPA") requires that we inform parents and legal guardians about how we collect, use, and disclose personal information from children under 13 years of age; and that we obtain the consent of parents and guardians in order for children under 13 years of age to use certain features of our Web site. Below we explain how we do that for these "Under-13 Users.” Also, when we use the term "parent" below, we mean to include legal guardians.

A. What type of personal information do we collect about users under 13 years of age?

Users under 13 years of age can view content on GameSpark, a website produced and maintained by TechKnowHow, without any personal information being collected. We do not collect information from users unless they register on GameSpark, either to buy services (such as tutorials) or downloadable files (such as graphics or music), or to access the free trial lessons. The only information we collect from users under 13 years of age during our registration process is a user's first name, parent's e-mail address, age group, a username, and password.

We may collect personal information from parents, such as e-mail address and billing information, in order to allow users under 13 years of age to participate in our online training program, such as use of the GameSpark video tutorials.

We do not provide an Under-13 User's information to third parties, except as follows, to the extent reasonably necessary to: protect the security or integrity of our site; to take precautions against liability; to respond to judicial process; or to the extent permitted under provisions of law, to provide information to law enforcement agencies or for an investigation related to public safety.

B. Can parents access, change or delete information about their Under-13 Users?

We use two methods to allow parents to access, change, or delete the information that we have collected from their Under-13 Users.

A parent can access, change, or delete his or her Under-13 User's personal information by logging on to the Under-13 User's account by clicking on the login button at The parent will need to have their Under-13 User's username and password. There are instructions on the log-in or sign-up window explaining how to recover a password if the Under-13 User has forgotten it.
A parent can contact our customer service department to access, change, or delete the information that we have collected from his or her Under-13 User by sending an e-mail to: Please include the Under-13 User's member name and the parent's e-mail address in the e-mail so that we can better assist you with your inquiry or request.

C. How will we notify parents if our Under-13 Users' Privacy Policy changes?

We may amend our Under-13 Users' Privacy Policy at any time. We will provide notice by e-mail of any material changes in the way we intend to collect, use, and/or share Under-13 Users' personal information. Please note that, at all times, parents should update their personal information to provide us current e-mail addresses. We will apply material changes in our Under-13 Users' Privacy Policy only in conformance with applicable law, including any applicable provisions of COPPA that require parental consent.

D. Who do guests or users contact with questions or concerns about our Under-13 Users' Privacy Policy?

If you need further assistance, please send an e-mail with your questions or comments to or write us at:
TechKnowHow, Inc.
Attention: Under 13 Privacy Policy
260 Main St., Suite 201, Redwood City, CA, 94063

You may also telephone us at (650) 474-0491. (If you are not 18 years of age or older, you must have your parent or guardian's permission to call this number.)

You may login with either your assigned username or your e-mail address.
The password field is case sensitive.